Privacy policy

Online Privacy Policy

"We" refers to the BNY Alcentra Group Holdings, Inc and its subsidiaries (“Alcentra”)

Alcentra appreciates your concerns about the privacy of personal information that you provide to us through this web site. Accordingly, we have posted this policy to explain how we will handle that information. By accessing any part of this website or providing any information to us you consent to the use and transfer of your information on the terms set out in this Privacy Policy. We reserve the right to revise or supplement this privacy policy from time to time at our sole discretion

What information do we collect?

Personal information could be provided by you or by others on your behalf, e.g. financial advisers. We may also collect information when you visit our website.

What we use your information for

The main way in which the information will be used is to process transactions and administer the investment in your chosen fund or funds. However we may also use it for a variety of other purposes, for example, but not limited to, providing you with products and services, notifying you about important changes or developments to the features and operation of these products and services, research and analysis, identity checking, to improve services and marketing.

Privacy of Information Given by You

If you do provide personal information about yourself, such as name, address or telephone numbers, we will endeavor to maintain that information in accordance with our internal policies governing use and disclosure of confidential information. We may disclose that information within our corporate enterprise. We may also disclose that information to unaffiliated third parties in order to respond to your inquiries, to provide services to you, to provide you with information concerning products and services that we offer, or to prevent or investigate fraud, illegal activity or misuse of this web site. We may also disclose that information to unaffiliated third parties for other purposes if we have notified you in advance and you have not objected, you have requested or authorized us to do so, or we are required to do so by law.

Use of Cookies

Cookies are small pieces of information that are passed through a browser and stored on your hard drive for later retrieval. The use of cookies is a common practice on the internet. Many web sites use cookies to personalize customer experience and most browsers are automatically set up to accept cookies. You may choose to reject cookies by changing designated settings on your web browser. However, without cookies enabled we cannot guarantee that the website and your experience whilst visiting are as we intended it to be. Alcentra uses cookies to provide better service, track usage of its web site and to address security hazards. We also may use cookies for some administrative purposes, such as storing your preferences for certain kinds of information or to remember a password so that you do not have to input it every time you visit our site. By using this website and not changing your browser settings, you are deemed to accept these cookies and the terms of this policy. If you do not wish to accept the use of cookies on this website, please either change your browser settings or stop using the website. If you decide to block cookies, you may experience reduced functionality or be prevented from using the website completely.

Use of Action Tags

When you utilize the web site, we may receive certain non-personally identifiable information about your use of the web site. Such information is collected passively using various technologies, including, without limitation, action tags, and is anonymous and used in aggregrate.

We may use third party advertising companies to serve advertisements on our behalf across the internet and to measure and track the effectiveness of such advertisements. These companies employ cookie and Web Beacon (also referred to as 1x1 pixel.gifs or action tags) technology to measure and improve the effectiveness of ads and to determine click through rates for our advertising. To do so, these companies may use information about your visits to our web site. These technologies do not collect personally identifiable information ("PII"). In addition, the data collected is not linked with any information you may voluntarily provide in your visit to our web site.

Coverage of This Policy

Specific privacy policies apply to non-public personal information concerning consumers of certain products and services that we offer. We make those policies available to our customers in accordance with federal law.

NOTICE TO CALIFORNIA USERS REQUIRED BY STATE LAW: We retain information we receive through this web site, including information you give us to open an account or purchase a product or service from us, information you give to us in inquiries and other communications, and records of any transactions you perform. We share this information with affiliated and non-affiliated parties only as necessary to process and service your transactions with us, or as required by law. Such parties may include those who provide services to us in connection with your accounts or transactions, or who are involved in providing you the services you request. In certain instances they might include a purchaser or potential purchaser of an account. We also report information to credit bureaus in appropriate cases and we share information with government agencies and law enforcement as necessary.

The above information is effective 31st August 2012. Any changes to our policy will be reflected in this location.

BNY Mellon